Got a question about a review, caught an error, or want to flag an operator issue? The Luxury Casino Canada editorial desk reads every message sent to [email protected] and replies within three business days.
Contact the Luxury Casino Canada Editorial Team
How to Reach Us — Contact Options
Contact is simple because most enquiries fall into a handful of buckets. Editorial questions, methodology challenges, and correction requests go to our editorial inbox. Partnership pitches, press requests, and quote enquiries belong with the wider team. If you want to reach the editor directly — say, to challenge a specific rating or flag a conflict of interest — David Reynolds keeps a personal address for that. Social channels are best for quick public questions, not private support. Pick the channel that matches your request and we'll take it from there.
- Editorial questions & corrections: [email protected]
- Team general & partnerships: [email protected]
- Direct to the editor: [email protected]
- Social: Twitter and LinkedIn handles are listed on the reach the editor profile page.
What We Handle
Our desk covers everything editorial. That includes factual corrections on published reviews, questions about our testing methodology, requests to explain a rating change, and tip-offs about operator problems you're seeing in the wild — slow withdrawals, unexpected KYC loops, bonus terms that don't match what was advertised, or promotions that disappeared without notice. We also handle partnership and press enquiries, guest expert commentary requests, and interview bookings with David or the wider review team. If it relates to what we publish or how we publish it, send it our way.
What We DON'T Handle
We're an independent review site, not a casino operator. We cannot open, close, verify, or refund your player account. Deposit failures, withdrawal delays, KYC document rejections, bonus disputes, self-exclusion requests, and any other account-level issue must go directly to Luxury Casino Canada support — we have zero influence over operator decisions and cannot escalate on your behalf. For payment and cashout problems, contact the operator using the channels documented on our banking questions page. For login trouble, our login troubleshooting guide points you at the right operator channel.
Contact Form
The form below is provided for reference only — it is not connected to a live inbox. For a guaranteed response, please email us directly at the addresses listed above. We chose email over a live form to keep an auditable paper trail on corrections and partnership discussions.
Form disabled — please email [email protected] directly.
Response Times
Editorial enquiries receive a reply within 72 hours on business days. Partnership and press requests are prioritised and answered within 48 hours. Tip-offs and correction requests enter a review queue that closes within five business days once we've verified the underlying facts. Weekend and Canadian holiday messages roll into the next working day. If your matter is urgent and player-facing, contact the operator first.
Partnership & Press
Operators, affiliate managers, and PR agencies should route offers to [email protected] with the brand name, geo, and commercial terms in the subject line. We accept partnership proposals but they never influence editorial rankings — commercial and editorial are separated by policy, and every reviewed brand is scored against the same rubric regardless of deal status. Press outlets requesting quotes on Canadian iGaming, provincial licensing, or responsible gambling trends can request David's availability through the same address. Turnaround for press quotes is typically 24 to 48 hours.
Correction Requests
Spotted a factual error? Email [email protected] with a screenshot, the specific URL, and a short explanation of what's wrong. We review every request, correct verified errors within five business days, and stamp corrections with the original publication date preserved. Systematic errors that affect multiple pages also trigger a methodology review at the desk level.
FAQ
Do you offer casino account support?
No. We're an editorial review site with no access to player accounts, deposits, withdrawals, or KYC systems. All account issues must go to Luxury Casino Canada support directly. If you need pointers on which operator channel to use, our signup help and mobile app help guides map out the right contact routes.
Can I submit my own casino review?
No. Every review, ranking, and score on Luxury Casino Canada is written and tested in-house by named editors so we can vouch for consistency and hands-on verification. We do read reader tip-offs, and standout submissions may inform our next testing round, but we don't publish external reviews under our masthead.
Do you accept guest posts or sponsored content?
No. We don't accept guest posts, sponsored articles, or paid link placements — accepting them would compromise the independence readers rely on. Commercial relationships are limited to disclosed affiliate partnerships, and those never buy coverage or ranking position. Partnership offers of that nature will be declined.
Still have questions about our games help section, VIP support tier, high-stakes support desk, privacy enquiries, or terms questions? Email us and we'll point you at the right resource. If you'd rather just start playing at Luxury Casino Canada instead of writing to us, the operator is one click away — and you can always come back to the Luxury Casino Canada home for the full review after signup.